Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or to prevent your oral condition deteriorating before you can make a normal appointment. For NHS patients such treatment should be provided within 48 hours.

If you need urgent treatment outside of our opening hours you can access advice and/or treatment by telephone by dialing 111. This service is not provided by the practice but commissioned by NHS England.

We also offer a small number of appointments during practice opening hours for patients who need urgent treatment, but do not have an appointment.

If you think you need urgent treatment, contact the practice on 020 77259930

Making an Appointment

If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning 020 7725 9930 See the back of this leaflet for details of our opening hours.

You can choose which dentist you would like to see at the practice, including your regular dentist, but please note that this will depend on the appointments available.

Reminders and Recalls

At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as needed to keep your teeth and gums healthy and may no longer need a check-up every six months.

Cancellations

If you are unable to keep your appointment, please let us know as soon as possible so that we can give the appointment to someone else.

Missed appointments waste NHS time. If you miss more than 2 appointments and give less than 48 hours notice, we may not be able to complete your treatment or offer you NHS care in the future.

Accessibility

Unfortunately we can only offer limited access for disabled patients due to the location of our premises. If you are disabled, please contact Whittington Health, Community Dental Services on 020 8442 6826 or the 111 Service by dialling 111 for an alternative practice.

Specialist services

We can refer you to another dentist if you require specialist treatment involving sedation or a home visit.

Your Dental Records

Your dental records will remain confidential and secure. However, where records detail NHS care, from time to time we may need to release these to NHS England or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation.

About Our Service

If you would like to comment about any aspect of our service, please contact 020 77259930.

Alternatively where NHS treatment has been provided you can contact:
NHS England (0300 3112233 or England.contactus@nhs.net) or The Independent Complaints Advocacy Service (www.seap.org.uk/icas or 01256 463758)

Further advice is available from the General Dental Council (www.gdc-uk.org)

Keep us informed:
If you change address or telephone number please let us know as soon as possible this helps our records up to date and our recall system more efficient.